Detalhe completo do ticket (mensagens, SLA, fases, customer, empresa, business)

{
    "ok": true,
    "data": {
        "id": "84cefe00-761e-467c-9f77-fbb05ecb7af9",
        "id_seq": 484898,
        "name": "Ticket Teste",
        "description": "Descrição Teste",
        "id_father": null,
        "ticket_father": null,
        "origin": {
            "id": "84cefe00-761e-467c-9f77-fbb05ecb7af9",
            "name": "Active",
            "url": "",
            "description": "",
            "channel": ""
        },
        "created_at": "2025-06-26 20:57:50.807581 +0000 UTC",
        "updated_at": "2025-06-26 21:21:58.650729 +0000 UTC",
        "pending_time": null,
        "last_channel_interaction": null,
        "crm_price": 0,
        "checklist": {
            "total": 0,
            "check": 0
        },
        "responsibles": [
            {
                "uid": "1f8e7d40-17c8-4ab1-9165-50e974b00f44",
                "name": "Willian Johan Wandscheer",
                "id": 8
            }
        ],
        "open": true,
        "sla_status": {},
        "sla_geral": {},
        "phase": "Sem automação",
        "id_phase": "634c07c4-51b7-400d-8b4a-b5c7d19e925f",
        "workspace": "Fluxo de Automação",
        "id_workspace": "9ed15978-a340-4ae2-a945-2b9cb704f61a",
        "workflow": "Playground",
        "average_time_interaction": "00:00:00",
        "average_time_response": "00:00:00",
        "creator": {
            "uid": "1f8e7d40-17c8-4ab1-9165-50e974b00f44",
            "name": "Willian Johan Wandscheer",
            "permission": "Editor",
            "id": 8
        },
        "messages": [
            {
                "id_ticket": "84cefe00-761e-467c-9f77-fbb05ecb7af9",
                "id_seq": 484898,
                "user_id": 8,
                "user_name": "Willian Johan Wandscheer",
                "workspace_name": "Fluxo de Automação",
                "workflow_name": "Playground",
                "phase_name": "Sem automação",
                "created_at": "2025-06-26T20:57:50.807581Z",
                "type_message": "init_message",
                "type": "action"
            },
            {
                "id_ticket": "84cefe00-761e-467c-9f77-fbb05ecb7af9",
                "customer_name": "Willian Johan",
                "created_at": "2025-06-26T20:57:51.143325Z",
                "type_message": "customer_added",
                "type": "action",
                "user_id": "1567199f-59fe-4e57-99cd-c7df1ddfd1b0",
                "user_name": "Automação"
            }
        ],
        "progress": 10,
        "super_status": "Em andamento",
        "eligible_phases": [
            {
                "id": "b5d7f8ab-3c76-43db-838c-73c54cc1e0f7",
                "name": "Setup",
                "icon": "",
                "id_status": 1,
                "crm_fields": null
            },
            {
                "id": "bd89ab72-0b9d-4829-ba0b-4893e1b01f4a",
                "name": "Sucesso",
                "icon": "",
                "id_status": 3,
                "crm_fields": null
            },
            {
                "id": "a8baf782-081d-4250-97d7-58dd72ba68e6",
                "name": "Insucesso",
                "icon": "",
                "id_status": 2,
                "crm_fields": null
            }
        ],
        "id_workflow": "1fa78845-92bc-4c7d-95a2-6b93d8876712",
        "customer": {
            "id": "93a878de-0fbb-4602-972d-77c793702c04",
            "id_ticket": "84cefe00-761e-467c-9f77-fbb05ecb7af9",
            "id_crm": "1",
            "table": "cliente",
            "column": "id",
            "template": "dc6e0903-e41d-48c5-8e10-e0542a682468",
            "created_at": "2025-06-26T20:57:51.112725Z",
            "updated_at": "2025-06-26T20:57:51.112725Z"
        },
        "id_tab": "00000000-0000-0000-0000-000000000000",
        "department": 0,
        "permission_user_access": null,
        "business": null,
        "last_interaction": "2025-06-26T20:58:26.171971Z",
        "calc_crm": {
            "table": "",
            "column": ""
        },
        "reply": true,
        "protocols": {},
        "tags": [],
        "files": [],
        "history_notes": null
    },
    "message": "Ticket aberto com sucesso."
}